Refund Policy

The 14 Day Money Back Guarantee period will commence from the date that the customer receives their product. If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch. Where a product is within the 14 day period and a refund is requested, Simply Seated will refund the original product purchase price. The following fees and/or charges will not be reimbursed: - Delivery charges from Simply Seated - Cost to return the product to Simply Seated Orders cancelled after the goods have been dispatched will be treated as per the terms of our 14 Day Money Back Guarantee. Returned goods must be in their original packaging with all accessories and be in original condition.> Where an item is found to be faulty, Simply Seated will do its best to provide a replacement along with the necessary service and support. Where the customer elects to receive a refund instead of a replacement, the reimbursed amount will be as outlined in Section 2. Simply Seated reserves the right to charge a 20% restocking fee to return Commercial orders or if the product required assembly. Simply Seated reserves the rights to make changes to these terms and conditions without notice.